Terms & Conditions

1. Acceptance of Terms-By accessing or using the LUMORA website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this site.

 

2. Products & Pricing-All products are subject to availability. Prices are displayed in USD and may change without notice. We reserve the right to limit quantities or refuse orders at our discretion.

 

3. Orders & Payment-By placing an order, you confirm that all provided information is accurate. Payment is processed securely through our checkout partner. We reserve the right to cancel orders due to pricing errors or suspected fraud.

 

4. Shipping & Delivery-Estimated delivery times are provided as a guide only. LUMORA is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

 

5. Returns & Refunds-Unused, unopened items may be returned within 14 days of delivery. Final sale and opened skincare products are non-refundable for hygiene reasons. Contact us to initiate a return.

 

6. Intellectual Property-All content on this site — including text, images, logos, and design — is the property of LUMORA and may not be reproduced without written permission.

 

7. Limitation of Liability-LUMORA is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our liability is limited to the amount paid for the relevant order.

 

8. Privacy-We collect and use your personal information solely to process orders and improve your experience. We do not sell or share your data with third parties except as required to fulfill your order.

 

9. Changes to Terms-We may update these Terms at any time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

 

10. Contact-For questions about these Terms, please reach out via our Contact page. We're happy to help.